📋 Our Policies

Please Read – Important Information

Cancellation & Weather Policy

We strive to accommodate our customers in all situations, including unforeseen weather and emergencies. To ensure fairness and clarity, we have established the following cancellation and weather policies.

Cancellation Notice

• All cancellations must be made at least three (3) days before your scheduled rental date.
• If you need to cancel on the day of your event, you must notify our office before the driver arrives.
• Once equipment has been delivered, the full rental amount is due, regardless of how much time the equipment is used.

Weather-Related Cancellations

• We closely monitor local weather conditions to ensure the safety of our customers and staff.
• Because weather conditions can vary across the Houston area, rentals are not automatically canceled due to rain.
• Events will only be canceled if weather conditions are considered unsafe, such as heavy rain, high winds, or severe storms.
• Customers are encouraged to monitor local weather forecasts leading up to their event.

Important Reminders

• Weather-related or other cancellations should be made the day before or the morning of your event.
• Please contact our office directly if you have any questions regarding your reservation or weather conditions.

Inclement Weather

If inclement weather is forecast for your event, our office will contact you in advance to discuss your contingency plans. We will also follow up on the morning of your event, or while en route, to confirm how you would like to proceed.

If you choose to move forward with your event despite weather concerns, you will remain responsible for the remaining balance. Should heavy rain occur after our arrival, we will make every reasonable effort to wait until conditions improve so the train can operate safely. However, our wait time may be limited if it would interfere with scheduled events later in the day.

If you decide to cancel because of weather, simply notify our office the day before or the morning of your event, and you will receive a full refund. We are committed to working with you to provide the best possible experience whenever weather affects your plans.

Questions?

If you have any questions about our policies or your reservation, please contact us:

Email: rentals@playtimetrain.com
Phone: (281) 961-1984